Website Building Support

If you are receiving a notification on your domain that it is suspended and "is pending ICANN verification" please follow the instructions on the page to resend the verification e-mail. You may need to check your junk mail folder for the e-mail.

If you have not received the e-mail please let us know your domain name below and submit this form so we can try to further assist you.

You can unlock your domain and request an EPP code from the Migration Information page of your account.

Please note that you need to be logged in to retrieve this information.

If you are running low on storage space (also called disk space) you can check out our Cleaning up Storage Space guide for suggestions on how to clean-up your storage. If you need assistance with this students are encouraged to book an appointment with the DKC.

If you've tried the above steps but find you still need more space please submit this form with your URL in the box below and we can evaluate your account to determine if the upgraded student package would meet your needs.

We only purchase one domain on your behalf while you are at UMW. If you would like to use a different domain while you are here you can buy one and have it added on to your account.

Students, please book a Domain of One's Own appointment with the DKC to learn how to do this.

If you need help learning how to use Domain of One's Own the best place to get support is by booking an appointment with the Digital Knowledge Center. See options at the bottom of this page for booking an appointment.